Refund policy

Personalized items are final sale
Because every sweatshirt is embroidered with your names and charms, we can’t accept returns or exchanges for change of mind, sizing, or spelling entered at checkout. Please check the size chart and your spelling before ordering.

If we made a mistake
If your sweatshirt arrives with an embroidery error on our part (a misspelled name that differs from your order, a wrong charm, or the wrong color or size), or with a manufacturing defect, we’ll remake it at no cost. Email [your email] within 7 days of delivery with your order number and a photo, and we’ll take care of it.

Changes and cancellations
Need to fix a name or change a size? Email us within 12 hours of placing your order. After embroidery begins, we can’t make changes or cancel.

Care
Wash inside out on cold. Tumble dry low or hang dry. Don’t iron directly on the embroidery.